How we keep you involved every step of the way
When you’re building your dream home, we think you deserve to be involved at every step of the process. At Platinum Pro Construction, we know that building a new home is a decision you’re not making lightly, so we want you to feel confident and engaged throughout the whole process, from the moment you approach us right through to the handover of your keys.
We reckon that like any strong relationship, good ol’ communication is key. In fact, we consider this essential for the relationships we have with our clients. For this reason, we choose to utilise the Buildertrend app. It’s a leading construction management software that essentially acts as a window into your project’s progress.
While it has some great functions for our internal processes, what we really love about Buildertrend is the ability we have to provide our clients with real-time updates, daily logs, and tracked schedules – all stuff you can check out from the comfort of your own home … or anywhere else you might be!
It’s a bit like having a front-row seat to your home’s construction, allowing you to stay informed and involved without any hassle.
Since putting Buildertrend into action, we’ve seen how much of a positive effect it’s had on our clients. They’ve embraced the updates as a joyful part of their day, which is so cool for us to see, and contributes to our sense of pride in our work.
For our clients, Branden and Maisee;
“The weekly updates were exciting. When they came through, we’d sit down and go through the photos together.”
As well as keeping us accountable, Buildertrend makes it easy for us to stay connected. You can reach out with questions, provide feedback, and approve any changes directly through the platform. This streamlined communication ensures you’re always in the loop, fostering a seamless and collaborative relationship between us.
Because you can view what works are upcoming, you can voice any questions or concerns in advance, meaning we can make any necessary adjustments without throwing the timeline out of whack. Bingo!
For Hannah and Ashton, they appreciated the seamless process:
“We got an update at least once a week through the Buildertrend app, and we were always in communication whether through email or photos [via the Buildertrend app]. We were able to make comments, and it was really easy to use.”
Walkthroughs: bringing your vision to life
Don’t worry – having these digital updates does not mean you’ll miss out on real life site visits. In fact, we fully encourage you to arrange regular walkthroughs at key stages of construction. There’s nothing quite like seeing your home take shape in person, and we totally get that! On-site visits give you a tangible sense of progress and a chance to the see the quality of our craftsmanship firsthand.
Combining digital access with physical
site visits offers you a comprehensive understanding of your project’s
progress. This dual approach ensures you can witness the quality and precision
of our work – we place great importance on your overall satisfaction of the
building process, and we see these as opportunities to further build that trust
you have in us.
The way we see it, your involvement is crucial for our success. It empowers you
to make informed decisions and ensures you see your vision for your home
realised accurately. At Platinum Pro Construction, we’re not just building
houses; we’re creating spaces that reflect your dreams and aspirations. Our
commitment is simple: to provide an exceptional building experience that
exceeds our clients’ expectations. By leveraging cutting-edge technology and
maintaining a personal touch, we deliver homes that really do bring dreams to
life.
So, there you have it. We don’t view ourselves as just your builders – we’re your partners in this exciting journey.
Let’s build something amazing together.
